Support

Support & Community

A passionate community and dedicated support engineers are ready to help you.

  • In the Highcharts Forum you’ll find questions and answers, and can discuss anything with the Highcharts developers directly. Our support engineer monitors the forum and attends to unanswered questions daily on business days. You can also check out Github or Stack Overflow.

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  • Stuck? Highcharts GPT, our chatbot powered by ChatGPT, can help. Get instant Highcharts code via natural-language prompts, or have a human-like conversation with our API. Highcharts GPT also offers implementation examples for most front-end frameworks and servers-side integrations. Give it a try!

  • Go to Stack Overflow to get help on any specific question or issue: use the following tags highcharts, highcharts stock , highcharts maps, then write your question. We monitor these questions and answer them daily. Over 25,0000 Stack Overflow questions are tagged Highcharts.

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  • To request a feature, please submit a request to our GitHub issue tracker, or vote for the ones that are already registered by adding a thumbsup reaction to them. Also, check out Highsoft Lab, our new experimental playground for pre-alpha products and features.

    Request a feature View popular requests
  • Read our rules for issue reporting and report it on GitHub Issues. If you’re not sure it’s a bug, please check with us in one of the above channels first. The highcharts.com repo is starred by 11,873 and forked by 3,538 users.

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  • Our mission is to offer accessible interactive charts to empower people with disabilities. All Highcharts licenses include our powerful Accessibility features that allow you to visualize data as accessible as possible.

    Visit our Accessibility Portal
  • Visit https://www.highchartspython.com/get-help to find information on community-based resources and how to contact our support team.

    Highcharts for Python Support
  • Get in touch with our partner Black Label to help you with any customized Highcharts implementations. Black Label has been working with Highcharts since 2010 and has a deep knowledge of the Highcharts library both through technical support, custom adaptations and core library development.

Highcharts Advantage

You need Highcharts Advantage to get access to premium support services.

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When prompted, be sure to input your LicenseID number so that it’s associated with your contact request. Your LicenseID can be found on your License Statement received upon purchase.

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  • Enter your number in the subject when opening a ticket in our Support portal

  • To chat with our support team; contact us on the chat located in the bottom right corner on this page. Be sure to have your ready. Our support team is available between 10:00 and 18:00 CET (Central European Time) business days.

  • Enter your  number in the subject when you send an email to [email protected].

  • If you have a valid Highcharts for Python license and are enrolled in Highcharts Advantage, visit https://www.highchartspython.com/get-help to engage with our Highcharts for Python support team. You may also email your question to [email protected]

Join Our Vibrant Community

Join our passionate community on Github, Stack overflow and other forums. Here you'll get additional assistance, platform-specific implementation advice, and plenty of inspiration for your next project. And last but not least, help us make Highcharts even better by sharing your ideas and feedback.

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