Support

A passionate community and dedicated support engineers ready to help you

I have a general technical question

In the Highcharts Forum you’ll find questions and answers, and can discuss anything with the Highcharts developers directly. Our support engineer monitors the forum and attends to unanswered questions daily on business days.

The Highsoft Forum has 25,765 users who have posted 151,047 posts in 34,473 different topics

Visit our forum

I have a specific programming question

To get help on a specific question or problem, do a search or post a question to Stack Overflow with the tag “highcharts”, “highstock” or “highmaps”.

We monitor these questions and answer daily. 26,042 Stack Overflow questions are tagged Highcharts or Highstock

Search Stack Overflow

I want to request a feature

To request a feature, please submit a request to our GitHub issue tracker, or vote for the ones that are already registered by adding a thumbsup reaction to them.

155 new features are currently requested for Highcharts

Request a feature

I have found a bug, and I can reproduce it

Read our rules for issue reporting and report it on GitHub Issues. If you’re not sure it’s a bug, please check with us in one of the above channels first.

The highcharts.com repo is starred by 10.1k and forked by 2.8k users

Report a bug

How does Highcharts support Accessibility?

Highcharts sports the industry’s most sophisticated accessibility support for visually impaired users, and users with keyboard navigation only, meeting and exceeding both Section 508 requirements and WCAG 2 guidelines.

Visit our Accessibility Portal

Advantage

These channels are available for our customers with Advantage:

To ensure your guaranteed 24 hours response time, please make sure you enter your LicenseID number in the subject when opening a ticket in our Support portal or when you send an email to [email protected].

To chat with our support team, contact us by Skype on HighchartsSupport. When prompted for a message to send along with the contact request, it is important that you insert your LicenseID number. We are available on chat between 10:00 and 18:00 CET, (Central European Time) business days.

Contact us directly

To contact us through our helpdesk, just send an email to [email protected]. One of our support engineers will answer you within approximately 24 hours on business days.

Custom implementation services

Our partner Black Label, has been providing customizations for Highcharts, Highcharts Stock and Highcharts Maps on a daily basis since 2010. Black Label offers a range of development services, from quick chart design brush-up to working closely with the rest of your development team to implementing across systems.

Visit Black Label