Support Highcharts^® Advantage

Highcharts Advantage is our best-in-class support program that includes access to our development team, as well as chat, all new software releases (minor and major), emergency hotfixes and guidance and advice on implementation.

Support Highcharts^® Advantage

What you get with an active Highcharts Advantage

All new licenses come with a complimentary full year of supplementary support, which entitles you to new Releases, with access to our extended support. The first year is free, and you can unsubscribe at any time.

	Without Highcharts Advantage	With Highcharts Advantage
Support hours per seat	1 hour	10 hours
All new releases
Access to 1st line support
Guaranteed 36 hour priority response
Access to 2nd line support by core developers
Chat support
Emergency hotfixes
Guiding and advice on implementation

Frequently Asked Questions

We have you covered. All new Perpetual licenses include a full year of Highcharts Advantage at no extra cost. Highcharts Advantage is included in the Annual license fee. See our support page for a detailed overview of support features.

Highcharts Advantage gives you access to all new software Releases (minor and major) and our extended support offerings for the duration of your term.

Yes, if you have an older license and want to renew your support or access new versions, you can purchase a Highcharts Advantage Renewal for your existing license. When purchasing a Highcharts Advantage Renewal, you accept our current terms and conditions and will be transferred to our current license model. For customers who have custom terms with Highsoft, those terms will govern your renewal. Have questions? Please refer to your License ID and contact us.

Your Highcharts Advantage ID can be found on your License Statement. The License Statement is issued upon completion of the purchase. The Advantage ID is used to identify your license and support level upon contacting our Support Team.

Join Our Vibrant Community

The most significant developer community of any premium charting tool on GitHub, StackOverflow and Highcharts' Forums, is eager to offer additional assistance, platform-specific implementation advice and inspiration when you need it.

Join the community

Check out our documentation

Our customers praise our documentation as easy to follow, extensive and well organized. Filled with helpful examples, our API reference will have you customizing your data visualizations in no time and make maintaining them a breeze.

Check out the docs