Support Highcharts® Advantage

Whether you’re a big company or a one-person shop, Highcharts support plans give you access to the resources and expertise you need to make your Highcharts implementation fast and frustration free. Explore our support plans and discover the perfect fit for your Highcharts project.

Support Highcharts® Advantage

Whether you’re a big company or a one-person shop, Highcharts support plans give you access to the resources and expertise you need to make your Highcharts implementation fast and frustration free. Explore our support plans and discover the perfect fit for your Highcharts project.

Support Highcharts® Advantage

Whether you’re a big company or a one-person shop, Highcharts support plans give you access to the resources and expertise you need to make your Highcharts implementation fast and frustration free. Explore our support plans and discover the perfect fit for your Highcharts project.

What you get with Highcharts Advantage and Advantage Plus

Support Service

All new licenses come with a complimentary full year of Advantage. Interested in taking your Highcharts implementation to the next level? Contact our sales team to learn more about Advantage+.

Free

Receive help from our developer community on GitHub, StackOverflow and Highcharts' Forums

Advantage

Includes access to all new releases, emergency hot fixes, chat support. Contact sales for more info.

New

Advantage+

Double the support hours, faster response times and a dedicated support engineer. Contact sales for more info.

Support hours per seat1 hour10 hours20 hours
All new releases
Access to 1st line support
Guaranteed initial response time36 hours17 hours
Access to 2nd line support by core developers
Chat support
Emergency hotfixes
Guiding and advice on implementation
Dedicated Support Engineer

Frequently Asked Questions

We have you covered. All new Perpetual licenses include a full year of Highcharts Advantage at no extra cost. Highcharts Advantage is included in the Annual license fee. See our support page for a detailed overview of support features.

Highcharts Advantage gives you access to all new software Releases (minor and major) and our extended support offerings for the duration of your term.

Yes, if you have an older license and want to renew your support or access new versions, you can purchase a Highcharts Advantage Renewal for your existing license. When purchasing a Highcharts Advantage Renewal, you accept our current terms and conditions and will be transferred to our current license model. For customers who have custom terms with Highsoft, those terms will govern your renewal. Have questions? Please refer to your License ID and contact us.

Your Highcharts Advantage ID can be found on your License Statement. The License Statement is issued upon completion of the purchase. The Advantage ID is used to identify your license and support level upon contacting our Support Team.

We created Advantage+ to give you the personalized and dedicated support you need to get your Highcharts implementation up and running quickly. As such, the main differences between Advantage and Advantage+ are the type and amount of support you will receive.

With an Advantage+ subscription, you will get:

  • Double the developer hours (20 hours per seat  vs. 10 hours with Advantage)
  • Faster guaranteed response times (17 hours vs. 36 hours with Advantage)
  • A dedicated support engineer skilled in your tech stack and use case (vs. the general implementation guidance included with Advantage)

Advantage+ also includes access to all new releases, hot fixes and chat support.

Contact our sales team, and they will help you subscribe.

No, only Advantage is free for the first year.

After you've secured your Advantage+ subscription, our support team will handpick a dedicated support engineer with skills specialized to your chosen products.

Contact our sales team, and they will help you upgrade your plan.

Join Our Vibrant Community

The most significant developer community of any premium charting tool on GitHub, StackOverflow and Highcharts' Forums, is eager to offer additional assistance, platform-specific implementation advice and inspiration when you need it.

Check out our documentation

Our customers praise our documentation as easy to follow, extensive and well organized. Filled with helpful examples, our API reference will have you customizing your data visualizations in no time and make maintaining them a breeze.

Robustify Highcharts

Additional product Highcharts Maps

Create interactive map charts with drill-down and touch support.

Map Image

Additional product Highcharts Stock

Create stock or general timeline charts for any web and mobile project.

Stock image

Additional product Highcharts Gantt

Create interactive charts for allocating and displaying tasks, events, and resources along a timeline.

Gantt image

Add-on Export Server

Allow your users to download the chart as PDF, PNG, JPG or SVG vector images, and more.

Export Server