Technical Support
Support for technical questions and issues related to the use of
Highcharts products. If you need help with purchasing or account
maintenance, visit the FAQs in our shop.
For immediate solutions
Ask Highcharts GPT
Or ask us on…
You can also…
Request a Feature
View popular requests first. If you don’t see your idea, submit a request on GitHub.
Report a Bug
If you’re not sure it’s a bug, ask us first on Highcharts Forum or StackOverflow.
Highcharts Support Plans & Services
Explore our support plans and services, and discover the perfect fit for your Highcharts projects.
support
Free
Community Support
Receive help from our developer community. We also monitor questions and answer them daily on business days.
Use our chatbot Highcharts GPT to ask questions in your own language
Ask general questions about Highcharts products on our Highcharts Forums
Search for specific programming solutions on StackOverflow
support
Advantage
We answer your questions.
All new licenses come with a free year of Advantage with access to new releases, hotfixes, chat support and more.
10 hours support per seat
36 hours Guaranteed initial response time
Everything in Free and…
All new releases
Access to 2nd line support by product developers
Chat support
Emergency hotfixes
support
Advantage+
We guide as you build.
All the benefits of Advantage with double the developer hours, faster response times, and a dedicated support engineer.
20 hours support per seat
17 hours Guaranteed initial response time
Everything in Advantage and…
Dedicated Support Engineer
Implementation guidance and advice
service
Custom Projects
We build for you.
Our experts will design, scope and implement your unique Highcharts use case and get it up and running in no time.
Years of dataviz expertise across a wide range of industries, frameworks and platforms.
Optimized and maintainable dataviz solutions tailored to your unique use case and tech stack
Best-in-class Accessibility and UX design
Stress-free implementation and troubleshooting to help keep your project on track
Frequently Asked Questions
How do I renew my license?
Please contact our sales team to renew your Highcharts Advantage plan. Include your License ID to identify your license.
The annual subscription will auto-renew for a subsequent Renewal Term of 12 months unless you cancel your subscription within 60 days of the next renewal date. Please log in to view your order status.
What kind of support is included in a license?
We have you covered. With new licenses you automatically are granted access to our Highcharts Advantage offering. The yearly subscription will auto-renew unless you cancel your subscription within 60 days of the next renewal date.
Note: perpetual licenses purchased before Dec 1st 2022 will not include an auto-renewal of the Highcharts Advantage term unless you have signed up for a new Highcharts Advantage term after mentioned date.
What are the features of Highcharts Advantage?
Highcharts Advantage gives you access to all new software Releases (minor and major) and our extended support offerings for the duration of your term. See our Highcharts Advantage page for a detailed overview of support features.
What’s the difference between Advantage and Advantage+?
Highcharts Advantage gives you access to all new software Releases (minor and major) and our extended support offerings for the duration of your term. See our Highcharts Advantage page for a detailed overview of support features.
How do I subscribe to Advantage+?
Contact our sales team, and they will help you subscribe.
How will my dedicated support engineer be assigned?
After you’ve secured your Advantage+ subscription, our support team will handpick a dedicated support engineer with skills specialized to your chosen products.
I’m already subscribed to Advantage. How do I upgrade to Advantage+?
Contact our sales team, and they will help you upgrade your plan.
I have an older license. Can I purchase a Highcharts Advantage Renewal?
Yes, if you have an older license and want to renew your support or access new versions, you can purchase a Highcharts Advantage Renewal for your existing license. When purchasing a Highcharts Advantage Renewal, you accept our current terms and conditions and will be transferred to our current license model. For customers who have custom terms with Highsoft, those terms will govern your renewal.
Have questions? Please refer to your License ID and contact us.
Do you have a demo or trial of your software?
Try before you buy!
The software itself is available for download from highcharts.com. For testing and demonstration purposes, you can use our software free of charge. There is no license key associated with the software. Once you go to production a commercial license is required.
Where can I find my Highcharts Advantage ID?
Your Highcharts Advantage ID can be found on your License Statement. The License Statement is issued upon completion of the purchase. The Advantage ID is used to identify your license and support level upon contacting our Support Team.
What is Highcharts’ compliance with security and privacy standards?
We have comprehensive policies for how we handle security across the organization that applies to all systems, people and processes that constitute the organization’s information systems, including board members, employees, suppliers, and other third parties with access to our systems.
Our core products are primarily a client-side JavaScript library and do not perform any data processing of personal data unless included in the optional export module where we have a disclaimer. Please see our documentation for further explanation.
Since Highcharts is a client side library, we don’t see penetration testing relevant. However we have done vulnerability testing with Checkmarx, and in particular focused on XSS exploitation. In addition to this testing, our CI test suite is set up with the examples from the OWASP XSS Filter Evasion Cheat Sheet.
Extending our core products, Highcharts may also refer to files on other web servers, or send chart configurations across the web. Such instances, and how to deal with them, are covered in our General Documentation.
Data collected about website visitors, users and customers, in addition to why and how we use this data are described in our Privacy Policy and Cookie Policy (available in footer on all pages).
Do you have a DPA we can sign?
Our core products are primarily client-side JavaScript-based visualization libraries and do not perform any data processing of personal data unless included in the optional export module where we have a disclaimer. Please see our documentation for further explanation.
The data visualized is not hosted by or processed by Highsoft, but supplied and implemented by the user.
In collecting data about website visitors, users and customers, we are acting as a Data Controller. A detailed description of what data we collect in addition to why and how we use this data are described in our Privacy Policy and Cookie Policy (available in footer on all pages).
Are there any server-side components of the solution?
We offer an (optional) exporting function that by default utilizes a server hosted by us to rasterize chart graphics – this is the only server-side component part of the solution. It’s only enabled when explicitly including support for it when implementing the libraries in an application, and can be self-hosted if desired (the source for it is MIT licensed and freely available on GitHub). We also have an offline alternative, that requires no server-side component. In terms of data processing, the server is completely stateless, and does not store the visualization configuration once the export request has been processed. For more details, please see https://www.highcharts.com/docs/export-module/privacy-disclaimer-export.