Support Plans and Services

Whether you’re a big company or a one-person shop, Highcharts support plans and services give you access to the resources and expertise you need to make your Highcharts implementation fast and frustration free.

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Develop faster with support plan

When you’re facing a deadline, debugging a tricky config, or shipping a major release,
our support plans help you solve problems without slowing down.

Dedicated support team

You’ll work with a dedicated support team who understands your setup, your goals, and the quirks of your deployment so your team can stop spinning its wheels and keep moving forward.

Time-Saving Expertise

Our support plans give you direct access to engineers with expertise in all Highcharts libraries. Instead of digging through old forum posts or trying 12 variations of a config, you get practical answers, fast.

Reliable, Stable Code

We don’t just offer help. We offer guarantees. With a support plan, your charts are backed by a formal support agreement that includes performance expectations, access to second-line support, and direct input from our core team.

Let’s discuss your use case
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HIGHCHARTS SUPPORT PLANS

Stop losing time to guesswork

Our support plans connect you directly with engineers who can help you develop faster.
And whatever plan your pick, your first year is free.

Essential Support

Advantage

Everything you need to build and maintain your implementation

  1. 10 hours tech support

    per developer

  2. 36 hour response time

    guaranteed on working days, CET

  3. Access to all new releases

    released during your license period

  4. 2nd line support

    by core developers

  5. Online chat

    with 1st line support engineers

  6. Emergency hot fixes

    available as patches to the latest stable source code

Start building with confidence

Get Advantage
Best for teams

Advantage

Plus

Fast track your implementation with dedicated, expert support

  1. Everything in Advantage and…

  2. 2x the tech support

    20 hours personalized tech support per developer

  3. 1/2 the response time

    17 hours guaranteed on working days, CET

  4. Your own dedicated support engineer

    matched to your project needs and use cases

  5. Personalized implementation guidance

    including advice on best practices and code reviews

  6. Video calls

    with your dedicated support team

Build faster with dedicated help

Get Advantage Plus

Every plan includes access to Highcharts GPT and our product forums. You can also ask questions
on StackOverflow, where our team checks in daily on business days to help with tech questions.

Frequently Asked Questions

We have you covered. All new Perpetual licenses include a full year of Highcharts Advantage at no extra cost. Highcharts Advantage is included in the Annual license fee. See our support page for a detailed overview of support features.

Highcharts Advantage gives you access to all new software Releases (minor and major) and our extended support offerings for the duration of your term.

Yes, if you have an older license and want to renew your support or access new versions, you can purchase a Highcharts Advantage Renewal for your existing license. When purchasing a Highcharts Advantage Renewal, you accept our current terms and conditions and will be transferred to our current license model. For customers who have custom terms with Highsoft, those terms will govern your renewal. Have questions? Please refer to your License ID and contact us.

Your Highcharts Advantage ID can be found on your License Statement. The License Statement is issued upon completion of the purchase. The Advantage ID is used to identify your license and support level upon contacting our Support Team.

We created Advantage+ to give you the personalized and dedicated support you need to get your Highcharts implementation up and running quickly. As such, the main differences between Advantage and Advantage+ are the type and amount of support you will receive.

With an Advantage+ subscription, you will get:

  1. •

    Double the developer hours (20 hours per seat  vs. 10 hours with Advantage)

  2. •

    Faster guaranteed response times (17 hours vs. 36 hours with Advantage)

  3. •

    A dedicated support engineer skilled in your tech stack and use case (vs. the general implementation guidance included with Advantage)

  4. •

    Video calls with your dedicated support team

To subscribe to Advantage+, visit our web shop. You can also contact our sales team, and they will help you subscribe.

Yes, all new perpetual licenses come with a full free year of Advantage+.

After you’ve secured your Advantage+ subscription, our support team will handpick a dedicated support engineer with skills specialized to your chosen products.

Contact our sales team, and they will help you upgrade your plan.