Support Plans and Services
Whether you’re a big company or a one-person shop, Highcharts support plans and services give you access to the resources and expertise you need to make your Highcharts implementation fast and frustration free.
Develop faster with support plan
When you’re facing a deadline, debugging a tricky config, or shipping a major release,
our support plans help you solve problems without slowing down.
Dedicated support team
You’ll work with a dedicated support team who understands your setup, your goals, and the quirks of your deployment so your team can stop spinning its wheels and keep moving forward.
Time-Saving Expertise
Our support plans give you direct access to engineers with expertise in all Highcharts libraries. Instead of digging through old forum posts or trying 12 variations of a config, you get practical answers, fast.
Reliable, Stable Code
We don’t just offer help. We offer guarantees. With a support plan, your charts are backed by a formal support agreement that includes performance expectations, access to second-line support, and direct input from our core team.
HIGHCHARTS SUPPORT PLANS
Stop losing time to guesswork
Our support plans connect you directly with engineers who can help you develop faster.
And whatever plan your pick, your first year is free.
Advantage
Everything you need to build and maintain your implementation
10 hours tech support
per developer
36 hour response time
guaranteed on working days, CET
Access to all new releases
released during your license period
2nd line support
by core developers
Online chat
with 1st line support engineers
Emergency hot fixes
available as patches to the latest stable source code
Advantage
Plus
Fast track your implementation with dedicated, expert support
Everything in Advantage and…
2x the tech support
20 hours personalized tech support per developer
1/2 the response time
17 hours guaranteed on working days, CET
Your own dedicated support engineer
matched to your project needs and use cases
Personalized implementation guidance
including advice on best practices and code reviews
Video calls
with your dedicated support team
Every plan includes access to Highcharts GPT and our product forums. You can also ask questions
on StackOverflow, where our team checks in daily on business days to help with tech questions.
Frequently Asked Questions
What kind of support is included in a license?
We have you covered. All new Perpetual licenses include a full year of Highcharts Advantage at no extra cost. Highcharts Advantage is included in the Annual license fee. See our support page for a detailed overview of support features.
What are the features of Highcharts Advantage?
Highcharts Advantage gives you access to all new software Releases (minor and major) and our extended support offerings for the duration of your term.
I have an older license. Can I purchase a Highcharts Advantage Renewal?
Yes, if you have an older license and want to renew your support or access new versions, you can purchase a Highcharts Advantage Renewal for your existing license. When purchasing a Highcharts Advantage Renewal, you accept our current terms and conditions and will be transferred to our current license model. For customers who have custom terms with Highsoft, those terms will govern your renewal. Have questions? Please refer to your License ID and contact us.
What’s the difference between Advantage and Advantage+?
We created Advantage+ to give you the personalized and dedicated support you need to get your Highcharts implementation up and running quickly. As such, the main differences between Advantage and Advantage+ are the type and amount of support you will receive.
With an Advantage+ subscription, you will get:
* Double the developer hours (20 hours per seat vs. 10 hours with Advantage)
* Faster guaranteed response times (17 hours vs. 36 hours with Advantage)
* A dedicated support engineer skilled in your tech stack and use case (vs. the general implementation guidance included with Advantage)
* Video calls with your dedicated support team
How do I subscribe to Advantage+?
To subscribe to Advantage+, visit our web shop. You can also contact our sales team, and they will help you subscribe.
Is the first year of Advantage+ free?
Yes, all new perpetual licenses come with a full free year of Advantage+.
How will my dedicated support engineer be assigned?
After you’ve secured your Advantage+ subscription, our support team will handpick a dedicated support engineer with skills specialized to your chosen products.
I’m already subscribed to Advantage. How do I upgrade to Advantage+?
Contact our sales team, and they will help you upgrade your plan.