Highcharts® Advantage
Highcharts Advantage is a value-added service for our Perpetual license that gives access to our best-in-class support services, and all releases of the software. The first year of Advantage is included with your initial purchase and auto-renewed each year.
Features
- Includes all new releases, major and minor.
- Access to core developers.
- Support via chat.
- Emergency hotfixes.
- Guaranteed response time of 36 hours.
- Implementation guidance.
Highcharts AdvantageGives you the right to use all the latest releases of the software and best-in-class support.
Gives you the right to use all the latest releases of the software and best-in-class support.
1Buy a License
The first year of Highcharts Advantage is included in the license for free.
2Auto-renew
Your Highcharts Advantage will automatically renew after the first year.
3Repeat
Highcharts Advantage will continue to auto-renew each year.
What you get with an active Highcharts Advantage
Support Service
All new licenses come with a complimentary full year of supplementary support, which entitles you to new Releases, with access to our extended support.
| Without Highcharts Advantage | With Highcharts Advantage | |
|---|---|---|
| Support hours per seat | 1 hour | 10 hours |
| All new releases | ||
| Access to 1st line support | ||
| Guaranteed 36 hour priority response | ||
| Access to 2nd line support by core developers | ||
| Chat support | ||
| Emergency hotfixes | ||
| Guiding and advice on implementation |
Frequently Asked Questions
We have you covered. All new Perpetual licenses include a full year of Highcharts
Advantage at no extra cost. Highcharts Advantage is included in the Annual license fee.
See our support page for a detailed overview of support features.
Highcharts Advantage gives you access to all new software Releases (minor
and major) and our extended support offerings for the duration of your term.
Yes, if you have an older license and want to renew your support or access new
versions, you can purchase a Highcharts Advantage Renewal for your existing license. When
purchasing a Highcharts Advantage Renewal, you accept our current terms and conditions and will be
transferred to our current license model. For customers who have custom terms with Highsoft, those
terms will govern your renewal.
Have questions? Please refer to your License ID and contact us.
Your Highcharts Advantage ID can be found on your License Statement. The
License Statement is issued upon completion of the purchase. The Advantage ID is used to identify
your license and support level upon contacting our Support Team.