Highcharts® Advantage

Highcharts Advantage is a value added service for our Perpetual license that gives access to our premium support services, and all releases of the software. The first year of Advantage is included with your initial purchase. When the time comes to renew your license, purchase the appropriate term of Advantage support.

Contact us for renewal of Highcharts Advantage

Features

  • Includes all new releases, major and minor.
  • Access to core developers.
  • Support via chat.
  • Emergency hotfixes.
  • Guaranteed response time of 24 hours.
  • Implementation guidance.

1Buy a License

The first 12 months of Highcharts Advantage is included.

2Renew

When your Highcharts Advantage has expired, renew your Advantage to use the latest releases and best-in-class support.

3Repeat

Continue to renew Highcharts Advantage for up to 5 years at a time.

What you get with an active Highcharts Advantage

Support Service

All new licenses come with a complimentary full year of supplementary support, which entitles you to new Releases, with access to our extended support.

Without Highcharts AdvantageWith Highcharts Advantage
Support hours per seat1 hour10 hours
All new releases
Access to 1st line support
Guaranteed initial response time36 hours24 hours
Access to 2nd line support by core developers
Chat support
Emergency hotfixes
Guiding and advice on implementation

Frequently Asked Questions

We have you covered. All new Perpetual licenses include a full year of Highcharts Advantage at no extra cost. Highcharts Advantage is included in the Annual license fee. See our support page for a detailed overview of support features.

Highcharts Advantage gives you access to all new software Releases (minor and major) and our extended support offerings for the duration of your term.

Yes, if you have an older license and want to renew your support or access new versions, you can purchase a Highcharts Advantage Renewal for your existing license. When purchasing a Highcharts Advantage Renewal, you accept our current terms and conditions and will be transferred to our current license model. For customers who have custom terms with Highsoft, those terms will govern your renewal. Have questions? Please refer to your License ID and contact us.

Your Highcharts Advantage ID can be found on your License Statement. The License Statement is issued upon completion of the purchase. The Advantage ID is used to identify your license and support level upon contacting our Support Team.