Who is Visual Elements?
It is the company that has been spun off from Highsoft to build and support, everviz, formerly known as Highcharts Cloud. How can I close my account and erase all my personal information?
Just send us an email [email protected] Will I have two different accounts, one for Highcharts Cloud and one for everviz?
You can use your legacy Highcharts Cloud login in everviz. everviz.com will become the new URL for the service. Should you go to the old Highcharts Cloud URL you will be redirected to everviz.com Will charts created on my account with Highcharts Cloud continue to work?
Yes. All your existing charts and settings will work just like before under everviz. You do not need to take any action on your existing embedded charts. All charts will remain online and fully operational during and after the transition. How do I contact everviz for support enquiries?
Best way to reach us to send an email here: [email protected] I have also purchased other Highcharts products. What will happen with those?
The license agreement you have on the Highcharts products will remain with you and Highsoft and the Highsoft team will continue to service your account as usual for those products. What happens to my account data?
No. You will continue to enjoy uninterrupted services on your account. Will there be any changes to pricing?
No. There will be no changes to your plan or pricing at this time. What if I sign up before March 1st?
The Highsoft team will continue to service your account for any other products you have with Highsoft. Highcharts, Highstock, Highmaps and Gantt. Terms and conditions
The terms and conditions for the service will be from Sunday March 1st governed by everviz. The terms and conditions for everviz are based on the Highcharts Cloud terms and there are no major changes https://www.everviz.com/terms Custom Contracts
If you have a custom agreement with us, there will not be any changes to the terms and conditions for your current subscription period. In terms of security, what are the changes that will affect us, such as data hosting location, etc?
All infrastructure and third-party services (I.e recurly and braintree for payments) remain the same. That is, the servers are hosted on AWS in Dublin, set up the exact same way as currently.