February 18, 2021 - 4 minutes read
If you need assistance accessing our pages, please contact us through our Accessibility Assistance Contact Form.
Statement revision v0.0.7, updated 2022-01-13.
Highsoft AS is committed to further digital accessibility for people with disabilities. As a company with a large user base, we recognize our social responsibility to aid in equal access to information. We aim to ensure a great user experience for all users of our products and services, and to help develop and advance the field of data visualization accessibility.
All of our digital services should, at a minimum, comply with the WCAG 2.1 level AA accessibility guidelines.
In addition, we are especially committed to delivering tools for creating accessible content. Our Highcharts product family should help developers create the most accessible data visualizations technologically possible. We aim to design solutions that exceed regulatory compliance to have a broader focus on usability for all users.
We have employees dedicated to working with accessibility, including our Head of Accessibility and an internal accessibility working group.
All new employees are given an introduction to the basic concepts of accessibility. In addition, internal training sessions are organized to promote employee accessibility knowledge and involvement.
Our digital services are subject to internal audits and reviews, as well as external user testing by accessibility experts and people with disabilities. Accessibility tests are implemented across the highcharts.com website.
Accessibility is a requirement for us when making use of 3rd party plugins, content, or consultancy services. We work with our vendors to ensure our standards for accessibility and usability are met, or plans are in place for meeting our compliance needs.
Our Highcharts product family comes with a large number of features dedicated to accessibility and usability for people with disabilities – including advanced screen reader support, keyboard navigation support, and support for sonification.
Accessibility features in our products are subject to automated tests, internal review, as well as external user testing by accessibility experts and people with disabilities. Our testing focuses on both usability and conformance with regulations.
We routinely collaborate with other companies and institutions in order to advance the state of data visualization accessibility. This includes participation in various accessibility working groups related to data visualization accessibility and technology.
We also routinely attend and present at accessibility conferences and meetups.
We aim to make our products and services compatible with all modern browsers, on both desktop and mobile systems. Certain products are also compatible with legacy browsers. This is noted in the relevant product documentation.
All of our online services are compatible with modern evergreen web browsers, including Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge. Some of our services are not compatible with the Internet Explorer browser due to its lack of support for newer technologies, and we recommend upgrading to a more modern browser. This currently applies to our Sonification Studio tool.
Our chart accessibility features are available for Internet Explorer 11 and later. Sonification is only available in modern browsers with WebAudio API support. We always recommend using a modern, updated browser for the best experience.
Compatibility with assistive technology
We do our best to make our products and services accessible to a wide variety of assistive technologies.
Our screen reader testing typically involves using the latest versions of JAWS, NVDA, Narrator, VoiceOver, and Talkback.
We perform tests with other assistive technologies when this is deemed necessary, including voice input software and tactile printing technologies.
This statement is revised yearly and updated with current developments and changes in global accessibility standards and guidelines.
Product bug reports can be tracked publicly in our relevant code repository on GitHub.
Some of our digital services are currently undergoing a development process to address accessibility issues. Please contact us below to provide you with alternative solutions if this is prohibitive to you accessing the information. This currently applies to shop.highsoft.com and api.highcharts.com.
We value your feedback if you encounter accessibility issues with our digital services.
To reach us for accessibility-related feedback, questions, or complaints, please contact us via our Accessibility Feedback Form, or send us an email at [email protected]. We aim to answer all inquiries within five business days.
For additional contact information, please refer to our contact page.