d.moretti
Posts: 2
Joined: Wed May 04, 2022 1:07 pm

Banned ip problem

Hi, i'm Daniele a software developer and try to use Highcharts in my application.
I am delighted with the fantastic library full of useful tools and configurations
but from today i receive the message Error 1006 - Access denied (The owner of this website (www.highcharts.com) has banned your IP address )
All highcharts.com is unreachable.
I don't know what I did wrong with the code.
I read on the forum that it can be caused by too many requests to export.highchart.com services, but I shouldn't have used any

what can i do for un ban my ip?
it is possible to know the cause of the ban so that I can fix the software?

Thank you
michal.f
Posts: 1114
Joined: Thu Aug 12, 2021 12:04 pm

Re: Banned ip problem

Hello,

Welcome to our forum and thanks for contacting us with your question!

The blockade has already been lifted.

It is possible that the IP was blocked by a configuration error or by generating too many queries but it is hard to tell without taking look at your code.

Feel free to ask any further questions!
Best regards!
Michał Filipiec
Highcharts Developer
https://blacklabel.pl/highcharts/
d.moretti
Posts: 2
Joined: Wed May 04, 2022 1:07 pm

Re: Banned ip problem

Thank you very much.

I don't do anything special, except convert the render to canvas to extract the svgBlob to import it to pdfMake.
it shouldn't make server-side calls

example code:

Code: Select all

   
        let chartOpt = {   
            chart: { height: 500, width: 1000, type: 'line' ,animation: false },
            title: { text: chartTitle },
            xAxis:
            {
                startOnTick: false,
                crosshair: true,
                type: 'datetime',
                dateTimeLabelFormats:
                {
                    week: '%e/%m',
                    day: '%e/%m',
                    month: '%m/%Y',
                    year: '%Y'
                }
            },
            yAxis: { title: { text: ylabel } },
            plotOptions: { series: { animation: false, marker: { enabled: false }, turboThreshold: 0, label: { connectorAllowed: true } } },
            series: chartData
        };
        let d3 = document.createElement("div");
        d3.setAttribute("id", "tempchart");
        d3.style.display = "none";

        document.body.appendChild(d3);

        let cnv3 = document.createElement("canvas");
        cnv3.width = 1000;
        cnv3.height = 500;
        const that = this;
        
        let chart=Highcharts.chart("tempchart",chartOpt as Highcharts.Options,function (chart3)
        {
            let svgBlob = new XMLSerializer().serializeToString(document.getElementById("tempchart").childNodes[0].childNodes[0]);
            that.ChartImage.PerformanceSvg=svgBlob;
            callback(ptf);
        });
        
michal.f
Posts: 1114
Joined: Thu Aug 12, 2021 12:04 pm

Re: Banned ip problem

Hello,

I got the information that it was a security-side configuration error that in some cases it was blocking the IP, this has already been fixed. Looking at your code everything is fine and it was not a problem in the chart settings.

In case of any further questions, feel free to contact us again.
Best regards!
Michał Filipiec
Highcharts Developer
https://blacklabel.pl/highcharts/
cuongnm
Posts: 1
Joined: Wed Aug 10, 2022 8:07 am

Re: Banned ip problem

michal.f wrote: Thu May 05, 2022 8:44 am Hello,

I got the information that it was a security-side configuration error that in some cases it was blocking the IP, this has already been fixed. Looking at your code everything is fine and it was not a problem in the chart settings.

In case of any further questions, feel free to contact us again.
Best regards!
Hi i got banned ip. Please help me check again.
Ray ID: 73873f54ec6d3c52 • 2022-08-10 08:09:06 UTC
michal.f
Posts: 1114
Joined: Thu Aug 12, 2021 12:04 pm

Re: Banned ip problem

Hello cuongnm,

Welcome to our forum and thanks for contacting us with your problem!

Can you give me your IP address in a private message? And the current Ray ID if it changed because it is valid for 24 hours. I will pass this on to the server administrator.

Best regards!
Michał Filipiec
Highcharts Developer
https://blacklabel.pl/highcharts/
mlnzlkfr
Posts: 1
Joined: Fri Jan 06, 2023 3:19 am

Re: Banned ip problem

michal.f wrote: Wed Aug 10, 2022 1:16 pm Hello cuongnm,

Welcome to our forum and thanks for contacting us with your problem!

Can you give me your IP address in a private message? And the current Ray ID if it changed because it is valid for 24 hours. I will pass this on to the server administrator.

Best regards!
Hi , i got same problem , i've banned and i dunno what the reason . i try to using highchart on my apps
michal.f
Posts: 1114
Joined: Thu Aug 12, 2021 12:04 pm

Re: Banned ip problem

Hello,

Welcome to our forum and thanks for contacting us with your question!

Does the problem persist? If so, can you provide the IP address and Ray ID?

Let me know.
Best regards!
Michał Filipiec
Highcharts Developer
https://blacklabel.pl/highcharts/
rise
Posts: 32
Joined: Fri Feb 03, 2023 3:27 pm

Re: Banned ip problem

michal.f wrote: Mon Jan 09, 2023 10:01 am Does the problem persist? If so, can you provide the IP address and Ray ID?
I have the same problem. I sent you a private message yesterday with my IP address and Ray ID.
jedrzej.r
Posts: 725
Joined: Tue Jan 24, 2023 11:21 am

Re: Banned ip problem

Hi,

I have sent a massage describing your problem with Ray ID and IP address attached to Highcharts domain administrators. I'll keep you updated on ticket status, but it shouldn't take too long to get your ip unlocked.

Best regards!
Jędrzej Ruta
Highcharts Developer
coolsnake
Posts: 1
Joined: Fri Mar 24, 2023 6:12 pm

Re: Banned ip problem

I started having this issue last week. I'm still getting an error: "Error 1015 Ray ID: 7ae913262e2c43c4 • 2023-03-27 16:40:22 UTC
You are being rate limited" What can i do to resolve this?
jakub.j
Posts: 1091
Joined: Tue Jan 24, 2023 11:14 am

Re: Banned ip problem

Hello,

Welcome to our forum and thanks for contacting us with your question!

Could you please send me your IP address and the current Ray ID (it might have changed in 24 hours) in a private message if this issue still occurs?

Kind regards
Jakub
jtipismana
Posts: 1
Joined: Wed Oct 04, 2023 4:52 pm

Error 1015 You are being rate limited

Hi, i'm Jhon a software developer and try to use Highcharts in my application.

Error 1015 Ray ID: 810ee40c2c4b56b2 - 2023-10-04 16:44:39 UTC
You are being rate limited.

All highcharts.com is unreachable.
Approximate use of 20 daily requests.
jakub.j
Posts: 1091
Joined: Tue Jan 24, 2023 11:14 am

Re: Banned ip problem

Welcome to our forum and thanks for contacting us with your question!

Could you please send me your IP address and the current Ray ID because it might have changed in 24 hours in a private message if this issue still occurs?

Kind regards
Jakub
maxime
Posts: 1
Joined: Tue Jan 09, 2024 11:55 am

Re: Banned ip problem

Hi there!

One of my users receives a 1015 error message when trying to use charts/download them.

Could you please unblock this IP: 62.255.116.4

This is the ray Id from the 1015 error: 8424b1b31bd3dd27

Thanks for your help!

Maxime

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