mateusz.b
Posts: 2006
Joined: Tue Jul 13, 2021 11:34 am

Re: error code: 1006

Hi stephenblender,

Quick update, I need you to provide me with some information that I will pass to our admin. Please check your forum inbox for details.

Regards!
Mateusz Bernacik
Highcharts Developer
mateusz.b
Posts: 2006
Joined: Tue Jul 13, 2021 11:34 am

Re: error code: 1006

Hi stephenblender,

I have an answer from our admin, and he confirmed that you have been banned, manually in fact. It happens when when someone massively exceeds requests limit specified in our docs, precisely 10reqs pr/min. Please make sure to read these docs:
https://www.highcharts.com/docs/export- ... mer-export

Of course we will release this and you will be able to make requests again, but first we need to ask you to correct your code according to our terms of use. Let me know once that is done and our admin will release the ban.

Regards!
Mateusz Bernacik
Highcharts Developer
stephenblender
Posts: 9
Joined: Tue Dec 21, 2021 5:20 pm

Re: error code: 1006

Thanks for investigating and having the ban removed. I have already fixed the code (I inherited!). We really appreciate your patience and attention with this matter!

Stephen
mateusz.b
Posts: 2006
Joined: Tue Jul 13, 2021 11:34 am

Re: error code: 1006

Hi Stephen,

Thanks for information, I will reach our admin asap.

Regards!
Mateusz Bernacik
Highcharts Developer
mateusz.b
Posts: 2006
Joined: Tue Jul 13, 2021 11:34 am

Re: error code: 1006

Quick update, out Admin have just unblocked your IP. Please run some tests to check if everything works correctly and let me know about the results.

Regards!
Mateusz Bernacik
Highcharts Developer
stephenblender
Posts: 9
Joined: Tue Dec 21, 2021 5:20 pm

Re: error code: 1006

Back in business! Thanks for all your help.
mateusz.b
Posts: 2006
Joined: Tue Jul 13, 2021 11:34 am

Re: error code: 1006

That's great to hear! In case of any further questions, feel free to contact us again.
Mateusz Bernacik
Highcharts Developer

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