Hanson
Posts: 1
Joined: Mon Mar 18, 2019 3:31 pm

Trouble logging in

Hi, I've tried to login today and get a neverending circle of death after the login screen saying "Loading team..." Is anyone else having problems?

I've tried all the usuals - clearing cache etc.
rafalS
Posts: 2665
Joined: Thu Jun 14, 2018 11:40 am

Re: Trouble logging in

Hi Hanson,

Thank you for contacting us with your issue.
Could you provide me (can be a private message on the forum or you can contact us directly [email protected]) your chart ID/hash, it's at the end of the `/edit` URL.
Also, have you tried on a different browser/computer?

Best regards!
Rafal Sebestjanski,
Highcharts Team Lead
eman
Posts: 2
Joined: Sat Mar 23, 2019 1:02 pm

Re: Trouble logging in

I have the same problem. I have tried everything. What should i do?
rafalS
Posts: 2665
Joined: Thu Jun 14, 2018 11:40 am

Re: Trouble logging in

Could you provide me with more details about your issue?
Rafal Sebestjanski,
Highcharts Team Lead
eman
Posts: 2
Joined: Sat Mar 23, 2019 1:02 pm

Re: Trouble logging in

rafalS wrote: Mon Mar 25, 2019 10:55 am Could you provide me with more details about your issue?
When i try to log inn the screen only shows "team loading" and nothing happens.
rafalS
Posts: 2665
Joined: Thu Jun 14, 2018 11:40 am

Re: Trouble logging in

@eman,

What e-mail are you using to log in? If you can not share a public, you can write a private message to me.
Rafal Sebestjanski,
Highcharts Team Lead
digitalbakers
Posts: 4
Joined: Fri Jun 14, 2019 9:06 am

Re: Trouble logging in

Hello,

I'm facing the same issue.

When i try to log inn the screen only shows "team loading" and nothing happens.

Thanks
rafalS
Posts: 2665
Joined: Thu Jun 14, 2018 11:40 am

Re: Trouble logging in

Hi digitalbakers,

Can you give me an email address you are using on Cloud?

Best regards!
Rafal Sebestjanski,
Highcharts Team Lead
digitalbakers
Posts: 4
Joined: Fri Jun 14, 2019 9:06 am

Re: Trouble logging in

Hi,

The highcharts cloud user email is:

[email protected]

We started getting this problem after adding another user.

Thanks
rafalS
Posts: 2665
Joined: Thu Jun 14, 2018 11:40 am

Re: Trouble logging in

digitalbakers,

I forwarded your case to Cloud developer and it should be fixed now.

Best regards!
Rafal Sebestjanski,
Highcharts Team Lead
digitalbakers
Posts: 4
Joined: Fri Jun 14, 2019 9:06 am

Re: Trouble logging in

Hi,

Problem solved.

Thanks

Return to “Highcharts Cloud”