{"id":27955,"date":"2025-11-12T20:16:06","date_gmt":"2025-11-12T20:16:06","guid":{"rendered":"https:\/\/www.highcharts.com\/blog\/?page_id=27955"},"modified":"2026-05-04T16:03:15","modified_gmt":"2026-05-04T16:03:15","slug":"submit","status":"publish","type":"page","link":"https:\/\/www.highcharts.com\/blog\/support\/submit\/","title":{"rendered":"Submit support ticket"},"content":{"rendered":"\n
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\"Highsoft<\/span>\"Highsoft<\/span><\/span><\/div>\n\n\n\n

Advantage Support<\/p>\n<\/div>\n\n\n\n

Submit a Support Ticket<\/h1>\n\n\n\n
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You need an active Highcharts Advantage subscription to submit a support ticket<\/p>\n<\/div>\n<\/div>\n\n\n\n

Not subscribed?<\/strong> Learn more about Advantage<\/a>, our premium support program that gives you access to 1st line support via chat, email and our support portal.<\/p>\n<\/div>\n<\/section>\n\n\n\n

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Before you submit a ticket<\/h3>\n\n\n\n
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Have your License ID ready<\/p>\n\n\n\n

Where to find your License ID:<\/p>\n\n\n\n

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    1.<\/p>\n<\/div>\n\n\n\n

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    You can find your License ID on your License Statement. A link to your License Statement was included in the order confirmation email sent to the address you used when you purchased Highcharts.<\/p>\n<\/div>\n<\/li>\n\n\n\n

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    2.<\/p>\n<\/div>\n\n\n\n

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    You can also log into your account and view your order to access your License Statement.<\/p>\n<\/div>\n<\/li>\n<\/ol><\/div>\n\n\n\n

    Can’t find your license ID?<\/p>\n\n\n\n

    Your License ID is stated on the License Statement. The License Statement is sent to the registered email address following your purchase. Please use your License ID to identify your license when contacting us for sales or tech support.<\/p>\n\n\n\n

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    Be prepared to describe your issue<\/p>\n\n\n\n

    Be prepared to provide console error information, the actions that triggered the issue and the behavior that you\u2019re expecting. It\u2019s also helpful if you have a link to JSFiddle demo of the issue and know the Highcharts and browser versions you\u2019re using. You can also attach screenshots to your ticket.<\/p>\n<\/div>\n\n\n\n

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